Davengloria Great follow-up question. If your phone is working in Safe Mode then it has been determined that a 3rd party application is affecting the phone. Follow steps 9 and 10 of this link http://vz.to/1giMO5o to remove applications that might be to blame. I would recommend then waiting a day before re-installing applications. Add one per day until it acts up, then you will know for sure which application did it. Sometimes just re-installing it will resolve it because the latest version is installed.
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