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Note 4 changed ringtones & deleted photo album itself
MissTJ
Member

Today, my three month old Note 4 deleted my entire photo album of Facebook downloads in the Gallery. I tried to upload a photo to a Facebook thread and when I went into the Facebook album, all 107 photos showed as blank with a question mark. So, I restarted the phone and when it came back up, the entire album was GONE. Additionally, this week my custom ringtone stopped working.  I went into sounds and it was displaying the correct ringtone name, but when I played the actual sound file, somehow the VZW "over the horizon" song had replaced the music file, but was still displaying the name of my custom ringtone. I did an anti-virus scan and it came up clean.  What is going on with my phone?!

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Re: Note 4 changed ringtones & deleted photo album itself
vzw_customer_support
Customer Support
I want your Note 4 to perform at its best MissTJ! This behavior is very strange! When did these issues start? Do you remember if it started after installing/updating and application/software? What is your current software version? Please visit this link http://www.verizonwireless.com/support/knowledge-base-121759/ for steps to view your software version build number.

AntonioC_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Note 4 changed ringtones & deleted photo album itself
vzw_customer_support
Customer Support
I want your Note 4 to perform at its best MissTJ! This behavior is very strange! When did these issues start? Do you remember if it started after installing/updating and application/software? What is your current software version? Please visit this link http://www.verizonwireless.com/support/knowledge-base-121759/ for steps to view your software version build number.

AntonioC_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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