There has been no water or steam damage to this phone and I've had it less than six months... Very frustrating!
I've had two Galaxy S6 phones for about 3 weeks. One of them has an issue with the mic when recording video. It has this horrible hissing sound when recording video & playing it back. I've tried recording with all video settings, I tried doing a factory reset (4 times), & I've tried 3rd party video recording apps to see what the issue is.
With one app, the audio settings we're changed from "auto" to "mic" or "main". The recording worked great with no hissing sound, BUT it won't record in HD with this app. I called, was held up on the phone for quite a while, only to be told the issue wasn't some thing Verizon could fix. Now, correct me if I'm wrong, but a phone that's only 3 weeks old should be able to be replaced easily, especially considering it is the device & a hardware issue, from what it seems.
Can I also call that number & easily have mine replaced with no fees? I'm not happy about this at all. I'm also wondering why Verizon transferred me to Samsung for a repair. Samsung said they'd repair it or replace if they couldn't repair. I don't need a repair. I need a simple replacement on a NEW phone that isn't working right.
Any help is appreciated.
Start a new topic or ask questions in the open forum.
