Ann154 Texastoast513 OUSoonerTaz Short version of 2 HOUR story. Went to VZW store. Sales staff very nice but stated they were SALES not service 🙂 ... They tried sending me MMS from their personal phones and able to see they will NOT download while I'm on a call. I tried to send MMS to them, phone stated "mobile network not available". They let me use display phone to talk to VZW 800#, who transferred me to Samsung rep. Short version .. not Samsung's fault, it's Android developers and they are "just a middleman between developers and VZW" ... BUT Samsung admitted NOUGAT HAS BUGS. So ... until the NEXT update is pushed out, I CANNOT be on a call and use any form of the internet. No pix messages, no email attachments, no images in email, no new email. I TELECOMMUTE and do frequent WebEx (need internet and be on call) but also need to monitor my corp email.
Samsung rep said ... No ETA on the next update but I could do a hard reset (ugh, no) on my phone or she could do an OTA refresh that would wipe my phone clean back to factory status AND "SEE" IF THAT HELPS!! ... They love to play the hard reset call.
I have never had an iPhone but have accompanied my kid to Apple Store (canoe overturned, phone in pocket). They couldn't fix it on the spot .. they went in back and got him a BRAND NEW BOXED iPhone. We were in/out in 30 mins. That was REAL customer service. So my recourse is ... wait for some ill defined update that will come at UNDETERMINED TIME Or spin the "hard reset roulette wheel" and "see" if that helps. No new APN, SIM card, cache partition delete or safe mode workarounds will help Samsung said.
