Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Note 5 headphone and bluetooth muting.

From the time I got my Note 5 I've had no problems with using a wired headset and/or a bluetooth headset. Both worked as they were supposed to. Today when I plug in the wired headset the phone's speaker is not muted. When I tried to use my bluetooth headset the phone's speaker is not muted. When I tried to listen to audio in FB messenger I could not hear it through my bluetooth headset but only through the phones speaker.

I changed no settings. I deleted AVG Anti-virus app as it was conflicting with the Lookout app. Other than that I've done nothing else to the phone.

Any ideas on how to fix this problem?


Labels (1)
Re: Note 5 headphone and bluetooth muting.
Customer Support

Let’s take a look and see what is going on SKIPOO. Verizon Wireless is here to help. Is there any physical/water damage to your phone? Are these the same headphones that you have been using? Have you tried other headphones? Let’s tackle one issue at a time.

Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!