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Note 7 Bill Credit, anyone?

Good day!

Has anyone received their bill credit for their Note 7? They refunded me back my $327.00 (I signed another 2 year agreement) however, they have not given me my $100.00 bill credit (Ended up with the S7 Edge), neither my accessories credit (approximately $54.35), and still charged me an upgrade fee of $40.00.

I called customer service and used online chat a couple of weeks back but they said 'they see a credit but cannot tell when or how much was applied'. So I'm showing an additional $40.00 on my bill (which I did not pay this billing cycle and now they're telling me I'm behind on my bill).

This is really frustrating and hope this issue is resolved soon!

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