Note 7 Recall

[pherson]

Well, you're with Verizon. Each company has the right to come up with their own way of attack. And by the way, Sprint would do that as they are desperate to keep the existing customers they have.

[jimmyzoso]

Each company has their right, for sure, not arguing that. Am I disappointed that Verizon is offering the least? Yes, but as a customer I have the right to state my opinion along with changing providers. Consumers primarily vote with their dollars, anyways.

Yea, sorry Sprint but still not going there...

[Yomat]

People are getting mixed results with Sprint atm.  It seems many are being told it's S7 or S7E only (to trade in for) and many are also being told that after 14 days it is permanent.  They can't guarantee the Note 7 replacements will be available within those 14 days.

[jimmyzoso]

Yea, I've heard that too. Supposedly by next week Samsung is to have replacements ready, but that's not guaranteed.

Here's the latest and official from Sprint:

http://newsroom.sprint.com/news-releases/sprint-update-on-samsung-galaxy-note-7-exchange.htm

Regarding the loaner, here's one of the sources:

What to do if you own a Galaxy Note 7, the phone Samsung just recalled - Recode

[pherson]

I'm not sure how or why you think it's the least. A full brand new replacement is awesome. Samsung has not said you need to return the free accesories. And any accessories you bought through Verizon and not a third party I'm sure would be included. So, what is this "least"?

[jimmyzoso]

If you check out the recode link I just posted, it gives a comparison. Samsung's official exchange policy is even better than Verizon's. The rep said only a restock/ refund was available since they could not offer a replacement, which is the least of what the major carriers are offering. Perhaps this will change in the coming days.

Samsung Establishes U.S. Product Exchange Program for Galaxy Note7 - Samsung Newsroom

[Acrillix]

The Note 7 is being recalled for battery issues. This occurs in about 0.1% of devices. Your device may not even be affected.

[pherson]

Considering Verizon did not make manufacture or have a hand in the building components as well as the sales of the device affects samsungs bottom line, it is only FITTING that Samsung would do the most.

[jimmyzoso]

My point is Verizon is offering the least of the carriers.

They absolutely do have a hand in sales. Their logo is stamped on the back. There is Verizon bloatware. Customers got an email to preorder. Their stores had it on display. Why don't you think they don't have any skin in the game?

[KENTHO56]

I patiently waited for Samsung to make a formal announcement regarding Note 7 recall details and gave some expected slack to Verizon knowing they could not communicate how they will manage their recalls until Samsung communicates the facts first. But a day after Samsung publically announced their recall intentions Verizon is still uncommunicative on how they will manage their Note 7 recalls. Before yesterday (9/1/16) Verizon Note 7 customers should have already received an preliminary interim email stating that Verizon was on top of the issue and would send more communications regarding what to do as soon as possible (nope, that did not happen). Today, Verizon should have already posted on it's front page a link to information on how they are planning to manage these recalls, as well as sent direct communications. Instead, we have to do our own searching, digging, reading to find out all the facts on our own through other tech resources and news outlets. I expected better customer service from Verizon. You sold it to us and you should managing this customer service information directly with your customers in a much more proactive customer service oriented manner.