Re: Note 7 Return "upgrade fee"
rodz_r
Enthusiast - Level 2

Verizon is charging the $20 upgrade fee on purpose, trying to take advantage of the Recall and they are wrong for trying to do so.

With this action they are simply telling us that we have to pay for their mistakes, and we customers cant allow that, period.

I even talked over the phone to a Verizon customer support Manager, to challenge the $20 upgrade fee, simply because:

1. THIS IS NOT an upgrade but a DOWNGRADE.

2. IT is a RECALL FORCED on to us, because the Note 7 pose a security threat:

a. So that means that I'm NOT requesting an upgrade, but an exchange, that again is FORCED on to US customers.

3. IT IS now a FEDERAL crime to bring a Galaxy Note 7 onto an airplane, and Offenders are subject to civil penalties of up to $179,933 for each violation.

So again we are forced to exchange our Note 7.

4. There is no future update support.

Samsung has cancelled the Glaxy Note 7.

That means no new security patches, no new feature updates, and certainly no upgrade to Android 7.0 Nougat EVER.

5. Etc, etc, etc, etc, etc, etc, etc............

Verizon's manager insisted that the $20 was standing, so I told her to cancelled my exchange.

Now; today I had to call SAMSUNG, to report this situation.

And their answer was, wait, wait for it, wait for it..... " The carriers are NOT supposed to charge you anything, we do not know why they are doing that ".

Seriously VERIZON, what in the world, what do you people think is the meaning of NO CHARGE, $0.

People, DO NOT let them charge you the $20 upgrade fee.

So if they still try to get you on the $20 boat fee, take the course of action I did, I called Samsung and they helped me with the exchange to get a S7 edge + $100 for being loyal customer and NO $20 upgrade fee.

CHAME ON YOU VERIZON.

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