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Note 9 duplicate text messages
roharris33
Member

This morning (11/26/2019) I and my wife started receiving duplicate text messages from everyone but my wife who happens to use message+ also. I followed the troubleshooting steps (issue number TR-481599384-TDC) but that didn't resolve this issue. I looked at the default messaging app and I'm receiving duplicate messages there also. Samsung Note 9. The last update was 11/9/2019 software version N960USQS3CJ1. 

 

Edit: I believe this is related to group messages. 

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Re: Note 9 duplicate text messages
vzw_customer_support
Customer Support

Thank you for reaching out, we would be happy to help! How long have you been experiencing this? Have you ensured that all apps and software are up to date? MichelleH_VZW

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Re: Note 9 duplicate text messages
jav6
MVP
MVP

@vzw_customer_support@michelleh_vzw  Has someone contacted the Messaging Group to get a response from them?  There have been numerous threads and customers reporting this issue.

...Just another VZW customer...trying to offer some assistance...
Re: Note 9 duplicate text messages
vzw_customer_support
Customer Support

We want to make sure that your text messages are working correctly. When did this issue start? Does this happen with all the messages you sent?

 

AlfredoL_VZW

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Re: Note 9 duplicate text messages
snowlida
Member

Same thing is happening to me. How do I fix this?