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Note 9 rings once goes to voicemail why?

Most of my incoming calls lately have been going straight to voicemail after ringing once. I have tried all the suggestions I have found to fix the problem. And it's not just Verizon wireless customers this is happening to. Someone needs to get on Samsung and get this fixed. I have missed several important calls because of this.

Re: Note 9 rings once goes to voicemail why?
Customer Support

Good morning, bfduncan02, and thank you for reaching out to us. We'd be more than happy to assist you further and look into all options we have to assist you. Have you completed any troubleshooting steps within the last 24 hours? AnthonyM_VZW