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Note II Heating Up
dja2k
Enthusiast - Level 3

I've had my Note II since Dec 2012 and today I noticed it was getting hot on the top near the face camera.  This issue is all the time, I've turned off Wifi, Bluetooth, etch and nothing fixes it.  I can feel the heat in my pocket and especially when I put the phone to my ear.  I also noticed that my Wifi is acting odd as sometimes it connects and sometimes it doesn't.  When the Wifi Connects, I only get from 1-4Mb Download where as my Samsung Note 10.1 Tablet gets 20Mb Download speed as usual.  I don't know if I should go to the Verizon store and get it checkout, but don't know if they will just say its normal behavior which I know it isn't.  I've been running JB 4.1.2 since the OTA update come out.  Any help would be appreciated. Thanks

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Re: Note II Heating Up
vzw_customer_support
Customer Service Rep

Dja2k,

I want to ensure your Note II is running in prime condition. Is it safe to assume there is no physical or water damage to the device? In addition, to rule out software or applications bugs could you please test the device in Safe Mode? http://vz.to/17FJ5Tk

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: Note II Heating Up
dja2k
Enthusiast - Level 3

There was definitely something wrong with my phone, so it is in the process of being replaced by Verizon.  Thank you!

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