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Note II will no longer sync email after software update

After I let the last major install update  I cannot sync my MS Exchange or yahoo accounts  both of which are critical for business.  I have set all the options for syncing  and tried different ways.  the message says cannot connect to server  but all my settings are the same as before the update. any ideas besides a hard reset as I do not want to lose data and apps. 

Re: Note II will no longer sync email after software update
Customer Support

We are sorry to hear that you are having issues with your email, pford4133. We can understand how important they are for business. You have done great troubleshooting, which we appreciate. We strongly encourage you to remove the battery and leave it out for a few minutes. Once that is done put back in and together. At that time please try and see if you can send yourself an email. Then we can see if it is able to be sent and received.


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