Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Note8 Bluetooth broken after software update today
TammyDawn1978
Member

My Samsung Note 8 had a software update this morning and now my bluetooth says its connected to my 2019 Ford Explorer but no sound and during calls says the phone is not responding. Everything worked fine at 8am on my morning commute...upgrade was at 10:45.....

0 Likes
Re: Note8 Bluetooth broken after software update today
vzw_customer_support
Customer Support

Oh, no. TammyDawn1978, Bluetooth capability is essential to have. Our goal is to make sure your phone is working properly at all times. We can definitely do some troubleshooting to resolve the issue. Let's start by powering off the phone and then restarting it. If this does not help, next you will perform a Reset Network Settings which does not delete any personal content. Once the phone restarts try to connect to Bluetooth again. Follow the steps in the link below to do the reset. Let us know if this helps.

 

 

https://www.verizonwireless.com/support/knowledge-base-207110/

 

DiaS_VZW

0 Likes
Re: Note8 Bluetooth broken after software update today
bearone21
Leader

re-boot/re-pair the devices.

0 Likes