Whats also concerning is no security update since December, so they're working on PIE for the Note 9 but not maintaining the security and updates of existing devices that are not even a year old SMH!
We definitely understand wanting the latest software for your Samsung Galaxy Note9, Susie2057. While Android OS 9.0 Pie is not currently available on this model for us, please click the following link for the most updated page on software updates for the Note9: https://www.verizonwireless.com/support/samsung-galaxy-note9-update/#/. Please let us know about any additional questions we can address. ZaakC_VZW
Exactly, the generic repsonses are maddening and complete garbage. Looks like verizon will land the S10s with Pie before the Note 9 to entice people to buy that phone this friday on 3/8!
It's probably just a bot spewing canned responses. You don't expect Verizon to care any more about informing its customers than it does about updating its phones do you? Seriously Verizon, you're a total joke when it comes to keeping phone software up to date. It's sad that Samsung took 5 months to roll out the Pie update, and just plain embarrassing that Verizon is holding it up for another 2 or 3.
The link you provided in this is useless, and rediciulous. It tells NO INFO WHATSOEVER. You guys do have the update, per Samsung. You guys need to get off your butts and release it.
Even better if Samsung could keep their hands (mostly) off the software too. I don't need duplicate Samsung apps when most of Google's are just fine. I say take stock Android, add S-pen support, and roll it out. Fingers crossed for a Note 10 Google Play Edition. 😂
It's a shame VZW is holding its customers updates hostage. T mobile is updating their Note 9s, shame on you Verizon. Paying customers shouldn't have to side load updates because you refuse to provide them. If VZW's answer is that they are still ensuring it is ready, they are incompetent! The lack of communication shows Verizon's disdain that it has for its customers.