Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Order stuck in limbo... processing for a week with no confirmation
jf147
Member

I've never actually ordered directly online through Verizon, usually bought phones in a store.

This time I ordered a 64GB Galaxy Note 5 on the 20th - it has been a week and it has been stuck in processing since then. I haven't received an email confirmation or any notification other than being able to see that it is in processing, and if I go the "upgrade" page, it indicates that I ordered a new device.

Is this typical of preorders? I would understand if the phone wasn't in stock, but I haven't received any message indicating that it is backordered, or anything else.

Thanks!

Labels (1)
0 Likes