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Phone stopped working message
Bvaudt
Member
‎04-09-2020 07:39 AM

When I try to use the phone I get a "phone stopped working" message.  I can receive calls but cannot initiate a call.

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Correct Answer!
Re: Phone stopped working message
jav6
Leader
‎04-09-2020 07:54 AM
@Bvaudt wrote:

When I try to use the phone I get a "phone stopped working" message.  I can receive calls but cannot initiate a call.

Sounds like the built in 'phone' app is having issues.  Is there a way thru settings to reset/uninstall/re-install it?

...Just another VZW customer...trying to offer some assistance...
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Correct Answer!
Re: Phone stopped working message
vzw_customer_support
Customer Support
‎04-11-2020 08:05 AM

We definitely want to make sure your device is working properly, and we are here to help. What's your device's model? Are there any software or app updates available? Could you please try restarting your device and test the app again?

GeovannJ_VZW

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