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Phone turns off over and over with a full battery
sindysassy
Member

After my last Samsung software update my phone shuts off over and over again. It will not start until I plug it in. I called support and they had me reinstall the software via computer and the problem is worse. Any other suggestions. I got the phone on 10/31/14 and this phone has been awful since the first update. Thanks in advance for any help

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Re: Phone turns off over and over with a full battery
vzw_customer_support
Customer Support

Thanks for reaching out to us. May we ask if the device continuously power cycles or remains on for a period of time before power cycling?
KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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