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Photos/videos on Note 9 gone
terrigaddy
Member

I didn't do anything but tap back up/sync last night and I got a message saying no photos/videos to be found. I have tried everything. I am literally sick to my stomach and at my wits end.
Nothing on Cloud, nothing on restore, nothing in trash....

Has this happened to you?
Have you recovered them?
If so, how?

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Re: Photos/videos on Note 9 gone
vzw_customer_support
Customer Support

The last thing we want is for you to lose your content. We are here to help. To ensure that we are on the same page, are you using the Verizon Cloud or the Samsung Cloud?

 

BrittanyC_VZW

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Re: Photos/videos on Note 9 gone
Ann154
Expert
Expert

Or Google Photos? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Photos/videos on Note 9 gone
bearone21
Leader

yes, a long time ago & since that incident i back-up to both icloud/google drive/yahoo mail.

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