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Playing video only shows black screen w allshare logo

My videos won't play anymore. I have never connected allshare. My other network settings have screen share turned off. When I hit the allshare button above the video it searches for devices and shows only my phone as an option. I can hear audio and know the video is playing, but only see a black screen with the allshare logo.

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Re: Playing video only shows black screen w allshare logo
Customer Support

cheroxy, definitely want your Samsung Allshare device to work properly. Help is here to ensure this happens. Have you reached out Samsung directly?

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