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Poor Service Since Upgrade - Unacceptable Response From Verizon

Like many others on here, my Note 3 essentially has zero service from my home.  Everything was fine until a few weeks ago when an OTA update came through.  I rely on my phone as my sole source of communication from my house, office and on the go, and not being able to receive or send a phone call or text message is not only annoying, it's a safety concern for me and my family.  There is obviously a pervasive issue that needs to be addressed ASAP, but instead the only responses I see from Verizon Customer Support is "have you turned your phone off?" or "what's your zip code?".  Seriously? This is the first time in over ten years i'm VERY seriously considering switching carriers.  I hear T-Mobile is paying Early Termination Fees.

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