Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Poor signal
Connie48
Member

Since June/July 2020 my signal has dropped fro  4G 3 bars to as low as no service. This is at my home and at my mother's home (less than 10 miles apart). I use a jetpack in both locations for internet as I am rurally located and have no other options. I have recently called customer service twice first June/July, then again in Sept. Reached "tier 2" both calls, very lengthy calls. No resolution. The 2nd call I was actually told about towers being turned off. I have been a Verizon customer for over 20 years. Why should I pay their exorbitant fees and have no service. My last call to customer service I was told to buy a signal booster from WeBoost for as little as $30.00. That price does not exist. Verizon knows what the problem is. They need to turn these towers back on. I am so disgusted. I might as well go for one of these lesser known, cheaper companies. 

0 Likes