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Promotion Code Says Invalid
M_DG
Member

I received a promotion for $200 of a Samsung Note 20 or Ultra. When I try and apply it it says it's invalid. A chat Representives said I can't use the promo code and get credit for a trade in at the same time.

Is this true? Why would anyone choose to only get $200 off when most trade ins are close to $400?

 

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Re: Promotion Code Says Invalid
9wood
Sr. Member

Many have had same question or issue on here promotion not working or trade in problems 

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Re: Promotion Code Says Invalid
vzw_customer_support
Customer Support

We know it's important to receive the best value for your money. We would love to shed some light on your concerns and find out what's going on.

 

Please tell us, what is the promotion code that you're attempting to use? To be sure, how many promotions were you expecting for this device?

 

LauraF_VZW

Re: Promotion Code Says Invalid
M_DG
Member

Hi Laura,

The code I was sent via email was UPGNOTE for $200 off a Note 20 or Note 20 Ultra.

The only other discount I was trying to get was the trade in value of my phone which was $400 according to the Verizon website.

Other retailers are offering $200 off the Note 20 plus trade in value but for some reason the code wouldn't work for me and the answer I received from the online chat Representive was that you can't combine the promo with the trade in discount. Which seems odd, especially given other retailers are allowing it.

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Re: Promotion Code Says Invalid
vzw_customer_support
Customer Support

Thank you very much for sharing this with us, M_DG. We are very sorry to hear about the trouble you've had with the promotional code that was emailed to you. We certainly want to help with this in every way that we can. To clarify, when applying the promotional code during the order process online of the Note 20 or Note 20 Ultra, is that when you are presented that the promotional code is invalid? Can you please describe when you were emailed this promotional code? BrettA_VZW

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