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Random Ads on lock screen - Help!
JOSSOP53
Member

I have a Samsung Galaxy Note 4 and am all of a sudden getting random ads pop up on my lock screen. It's incredibility annoying and I have gone thru all settings to make sure ads are turned off but it's still happening. It's also happening on my Samsung tablet. I have not downloaded any new apps. Is this happening to anyone else?

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Re: Random Ads on lock screen - Help!
Elements
Sr. Member

That's usually caused by some kind of disguised adware. If you go into your Application Manager, do you have any apps you're unfamiliar with in there that are labeled as battery optimizers or storage cleaners? They usually disguise themselves as those.

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Re: Random Ads on lock screen - Help!
vzw_customer_support
Customer Support

@JOSSOP53 Unwanted ads is not something we would like to see on our devices. I can certainly understand the urgency here to make sure that everything is in order.

How long have you been having this problem for? Have you downloaded any new applications? If yes, let's clear the app cache from any new/recent applications. Please visit our "Clear App Cache" page http://vz.to/2oDVHhl and follow the steps. Some applications have negative effects on the device. Check out a list of High Risk apps http://vz.to/2p8ddfh for additional information. We definitely want to make sure that's not affecting your phone.

I would like to also clear the browsing history from your phone please visit http://vz.to/2oEchOf and follow the steps. I certainly want to make sure everything is resolved for you. We are here to help.  

EvelynR_VZW

Follow us on Twitter @VZWSupport If my response answered your question please click the “Correct Answer” button under my response.

This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Random Ads on lock screen - Help!
DRESSAGE4U
Member

I just started having the same issue on my Galaxy note ultra S20. Seems like it started happening after the last Verizon upgrade. It's super annoying and they continually pop up on the lock screen period what do you advise to remove it?

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Re: Random Ads on lock screen - Help!
vzw_customer_support
Customer Support

Hello there, DRESSAGE4U! We are concerned to hear this is happening to your device, and we would love the opportunity to help you today. Can you tell us a little more? When did this issue start? The device have nay type of physical or liquid damage? 

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Re: Random Ads on lock screen - Help!
KH-Michael
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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