I was having trouble activating my new Note 10+ yesterday and called support. I ended up needing to give them the SIM number, which meant taking my case off. Before I got the case back on, the thing slipped and my Aura Glow back cover cracked in a star pattern. I've tried both Verizon and Samsung chat as well as going into a Verizon store, but nobody seems to be able to tell me if I can order a replacement cover in Aura Glow. Any ideas?
Just to note - insurance was suggested, but it will not cover cracks that are cosmetic. It would not fall under warranty, and Verizon can't take it back because of physical damage.
is the case cracked or the phone?
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