Replacement SIM card follow-up

[tk3765]

There have been intermittent issues with the pre-installed SIM card; I had to go back to my local store to replace the pre-installed SIM as the phone wouldn't activate.

:Log in to the site, or just simply access, go to Support > My Device and then click on the chat button in the upper right corner.

message edited by Verizon Moderator

[JohnB_VZW]

Having a working phone is definitely important so I completely understand your concern tk3765. We want to make sure you're enjoying the new phone.

Is everything working okay now with the new SIM card? We're here if you need further assistance.

JohnB_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[tk3765]

Once the store changed out the SIM card the phone easily activated.  The store indicated the issue was pretty common with the pre-installed cards for some reason.