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Restoring text messages from Verizon Cloud.
gpeterden
Novice

Is there anyone else have issues when restoring text messages to their Samsung Galaxy Note 4 from Verizon Cloud app? I'm trying to determine if it is the OS 4.4.4 or the phone issue. My Samsung Galaxy S4 with OS 4.4.2 re stores the text messages just fine.

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Correct Answers
Re: Restoring text messages from Verizon Cloud.
gpeterden
Novice

App has been repaired. Make sure you follow the steps listed earlier or you will loss your old messages.

View solution in original post

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Re: Restoring text messages from Verizon Cloud.
vzw_customer_support
Customer Support

gpeterden,


I am so sorry to hear about the issues you are having with restoring your text. Do you receive an error message when trying to restore the text? Are you able to restore all other information from the Verizon Cloud?

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: Restoring text messages from Verizon Cloud.
gpeterden
Novice

LindseyT_VZW,

Everything except text messages. I'm seeing if others are having this

issue. I've posted under cloud forum, but got no resolution to the issue.

I've come to the conclusion that either it's an app compatibility issue

with the Note 4 or OS 4.4.4.

On Dec 22, 2014 8:31 AM, "Verizon Wireless Customer Support" <

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Re: Restoring text messages from Verizon Cloud.
vzw_customer_support
Customer Support

gpeterden Thanks for the update. when you're trying to restore messages, are you using wifi or the mobile network? When was the last time you've had a successful restore?

SheritaH_VZW
Follow us on Twitter
@VZWSupport

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Re: Restoring text messages from Verizon Cloud.
gpeterden
Novice

I've tried both WiFi and mobile. The last time I was able to restore was

when I had my Samsung Galaxy S4.

On Dec 22, 2014 9:54 AM, "Verizon Wireless Customer Support" <

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Re: Restoring text messages from Verizon Cloud.
vzw_customer_support
Customer Support

gpeterden, thanks for those details. Are you receiving any specific error messages when attempting to restore messages? Have you attempted to uninstall and reinstall the Cloud application? Take a look here to see how http://www.verizonwireless.com/support/knowledge-base-123843/.

AdamG_VZW
Follow us on Twitter @VZWSupport

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Re: Restoring text messages from Verizon Cloud.
gpeterden
Novice

The app is embedded. Tried with updates uninstalled. Once I click restore

and less than a second a notification states restore complete. The app says

estimated time should have taken one hour. No texts were restored.

On Dec 22, 2014 6:54 PM, "Verizon Wireless Customer Support" <

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Re: Restoring text messages from Verizon Cloud.
vzw_customer_support
Customer Support

gpeterden,

Thank you for troubleshooting with us. By any chance have you had to opportunity to log in to your vzw.com page and see the text messages there? http://www.verizonwireless.com/wcms/consumer/products/verizon-messages.html. Please keep us posted on your efforts.

VanetrisC_VZW

Follow us on twitter @vzwsupport

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Re: Restoring text messages from Verizon Cloud.
gpeterden
Novice

That's for Verizon Message+. I use the android (embedded) messages app that

comes with the android phones. Verizon Cloud backs up the messages from the

android messages app. Verizon Message+ Doesn't use Verizon Cloud it uses

Integrated Messaging Services to back up its messages. I'm trying to

restore my messages from the Verizon Cloud to the android message app like

other android phones do that don't use Verizon Message+ and Integrated

Messaging Services.

On Tue, Dec 23, 2014 at 8:30 AM, Verizon Wireless Customer Support <

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Re: Restoring text messages from Verizon Cloud.
AnastasiaBN
Member

I am having the exact same problem. Trying to transfer texts from the Cloud, from my Motorola Droid RAZR to my Samsung Galaxy Note, and none of my texts are restoring at all 😞

Thank you for starting this thread!

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