I received my return box yesterday 10/25, it just arrived I didn't get any information about it being on the way or anything. so I packed my note 7 up and dropped off at UPS about 45 minutes after I received the box. Now I am just waiting for my $100 credit for downgrading to the s7 edge , and also the credit for my taxes for my Note 7. So we will see how long that takes.
I will spare you all the details! What a fiasco! I am with most of you. I have over 8 hours with Verizon CS; 3 visits in store, numerous "chat" and 6+ calls to their CS phone number plus community BB postings, where the answer showed the question was not really read before the answer returned. That response said a local store could take my Note 7. I tried, nobody told the local store that...
I sent a 5 page word document to a friend (manager) at a competitors company with this process (..or lack there of...) with Verizon and that was 5 pages, 11pt font, leaving out most of the details! He is aghast!
The last CS interaction, 8 days ago confirmed no box has been ordered which of course is opposite of what I have been told for over 2 weeks. CS stated they were generating a shipping label, expect it in 3-5 business days. No label. 7 days total. No label.....no label...no label.
To be fair, it was not promised, just expected in 3-5 days, so maybe tomorrow., maybe Monday? (19 days?) And the last CS person, Casey was the first that actually seemed to finally try and figure it out out,
we were on chat for over an hour. To her credit, she was very creative.
Why can't a box simply be ordered by Verizon?????? SKU returndevise.
BTW: I did call Samsung CS. They said Verizon is supposed to send out the boxes if you bought it from Verizon. That is also the opposite of what I have been told for two weeks. That's another story.
No box....no box....no box
BTW: Verizon: Your own spell check in this forum does not recognize "Verizon" as an English word.
****You have been my only carrier. Am seriously looking at others now. You took a totally Samsung mistake and created a fiasco by not having a unified and cohesive response among your corporate layers. Really, PLEASE check the recorded conversations where your CS was confused on why I would return a NOTE 7! This was during the 2nd recall.
1 week later and still no box has arrived. Glad my replacement for my replacement phone actually arrived in the 2-Day window. Looking at the order screen, it is "Currently being processed" still.
This whole thing is such a mess at first I thought they were a Danger to us shut them down because they are going to catch on fire then we learn the second patch of note 7 were doing the same thing the first one I heard of was the one on the plane but to my understanding of that one was it was turned off.I order a new phone well a s7 edge 2 weeks ago and still have not gotten a box to return this fire cracker and not a word from Verizon or Samsung when or if they well send a box out to me.
I was told by 2 different reps that my box was mailed out on the 26th of Oct. They said I have to allow up to 2 weeks for delivery. I get a lot of packages delivered and the mail system usually works faster than that. But I guess I have no choice and to l wait yet another week to see if I get it! To really confuse matters for them I am having the box shipped to my son at college. They confirmed that its going there but I will still be amazed if it doesn't get screwed up.
elgreenfield did you purchase the Note 7 through Samsung or through Verizon? If you purchased through Verizon what steps did you take to get the box through Samsung and how long did it take to receive the box?
I called Verizon today and they gave me an account credit for my accessories. I mailed my Note 7 back on Friday, October 28th and while I still haven't been credited the sales tax, the customer service rep today agreed to credit me my accessories to my Verizon account, which is disappointing as I was looking forward to the money being back in the bank, but it all works out. Now just waiting on the sales tax.