Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Return Box
kathy65793
Sr. Member

Has anyone else receive the new box to return the note 7 in. The place I took it to wanted to know what the heck I was sending out.

I am just glad that this is all over. It would have been a lot easier if I could have just been able to take the battery out and replace it myself.

Sure makes you wonder how much it will be to replace it.

Now to see if I get that $25 back on my account for each phone.

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Return Box
wwwzzz
Member

I received my return box today. The box only has a space for the phone. Samsung only wants the phone, I keep the charger, cable, head set, adapters etc. which is a good deal and worth more than the $25.00 credit. If my credit should get lost I am still ahead with the free goods.

View solution in original post

0 Likes
Re: Return Box
wwwzzz
Member

I received my return box today. The box only has a space for the phone. Samsung only wants the phone, I keep the charger, cable, head set, adapters etc. which is a good deal and worth more than the $25.00 credit. If my credit should get lost I am still ahead with the free goods.

View solution in original post

0 Likes
Re: Return Box
kathy65793
Sr. Member

I called Samsung and they told me to keep them as all they wanted was the phone back.

0 Likes
Re: Return Box
MATTressInsptr

I received my return box on 9/30/16.  Sent it back on 10/1/16.  I  did write Samsung last week about $25 but have not received response.  I'm happy  with just keeping the accessories  .

0 Likes
Re: Return Box
Dbeak
Novice

When packing up the recalled phone in the return box, was the amount of tape Samsung supplied a sufficient amount to properly seal the box? It seems like a box that bulky requires a lot of tape. Does the strip they supplied go vertical over the shipping label?

Also is the folded paper in the plastic on the side of the box supposed to remain there during shipping?

0 Likes
Re: Return Box
kathy65793
Sr. Member

My box was ups and they put more tape on it.The bag on the outside of the box is for shipping purposes.Its like a packing list for the phone.

Re: Return Box
Predator7
Novice

How do you close the Box?

0 Likes
Re: Return Box
poidude
Member

Is the return box mailed directly to Samsung or does it get sent to Verizon?

Verizon charged me a second time for the phone, not just taxes or the upgrade fee, so I'm wondering when do I get my money back for the original, recalled, device.

0 Likes
Re: Return Box
Predator7
Novice

No it will mail it to Verizon, Call 800-922-0204 if you have any question........

0 Likes