Since there was no special instructions or return shipping label included with my replacement Note7, I have some questions...
Do the return instructions on the receipt apply to this situation? It states:
"Pack merchandise in original packaging. And place in shipping box; Please do not
return damaged or defective batteries or devices containing damaged or defective non-removable batteries by mail."
If my recalled Note7 is not damaged & did not appear to have a defective battery, is it still considered defective because it was recalled or not? If so, how do I return it, and why isn't Verizon providing any information on this?
I was able to my Verizon account to print a return USPS shipping label, but it has a similar warning statement about not mailing defective batteries...
"Do not return a damaged or defective battery or a phone containing a damaged or defective battery in this packaging."
Solved! Go to Correct Answer
Thanks for that info, Predator. How long after you received your new Note7 did you receive the shipping box & label?
I would also like to hear something official from a Verizon rep.