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Return Instructions on Receipt Valid?
_BrianZ
Novice

Since there was no special instructions or return shipping label included with my replacement Note7, I have some questions...

Do the return instructions on the receipt apply to this situation?  It states:

"Pack merchandise in original packaging. And place in shipping box; Please do not

return damaged or defective batteries or devices containing damaged or defective non-removable batteries by mail."

If my recalled Note7 is not damaged & did not appear to have a defective battery, is it still considered defective because it was recalled or not?  If so, how do I return it, and why isn't Verizon providing any information on this?

I was able to my Verizon account to print a return USPS shipping label, but it has a similar warning statement about not mailing defective batteries...

"Do not return a damaged or defective battery or a phone containing a damaged or defective battery in this packaging."

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Correct Answers
Re: Return Instructions on Receipt Valid?
Predator7
Novice

Verizon will send a special return shipping Box for defective Note 7 with return label attach so don't send your Phone without it!!!!!!!!

View solution in original post

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Re: Return Instructions on Receipt Valid?
Predator7
Novice

Verizon will send a special return shipping Box for defective Note 7 with return label attach so don't send your Phone without it!!!!!!!!

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Re: Return Instructions on Receipt Valid?
_BrianZ
Novice

Thanks for that info, Predator.  How long after you received your new Note7 did you receive the shipping box & label?

I would also like to hear something official from a Verizon rep.

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Re: Return Instructions on Receipt Valid?
Predator7
Novice

I got the replacement Note7 10 days ago and receive the return Box with label last Friday.......

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