Return S7 Note

[Tp1011]

I received my replacement phone from verizon yesterday, but was not shipped a box to return my note.  Why did Verizon not send the box with the special instructions, and now how do I get one so I can get this phone back to Samsung!

Thank you,

ty

[Dbeak]

After receiving the first replacement Note 7 in Sept the box came a few days later. Last I heard the same thing should happen this time.  If not call Verizon. I am in the same boat, received phone yesterday and waiting for box.

[matthewzim1988]

I was told to send mine back in the regular box I got my replacement s7 edge in so I did since it had a return label in it so hopefully I'll get the credit I'm due seeing as how I even made sure it was okay with a vzw rep and he's like well since there's a return label go ahead and send it back in that box.

[Stephen_Nelson]

I just want to return my Note 7, not exchange for another phone.  I was unable to get any answers on the phone or via chat.  Finally went on Twitter and was able to get a return box ordered so I can return the Note 7 for a refund.

Now when I check on the status of that order, it says there is a credit hold and I need to take action.  Well, since the phone was paid and my account is fully paid I'm at a loss as to the problem.

And now CS on Twitter has gone dark.....

[amberk_vzw · Accepted solution]

Tp1011-

Our goal has been to make this recall process as easy as possible. I'm sorry to read that we haven't set the right expectations about the box you should be receiving. I sent you a private message to your community inbox, can you please respond there so we can ensure that you have your return box in no time. Thank you so much!

AmberK_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ASTEPHENSON8120]

How can I ensure a box will be sent to me to return my note 7?

[ZUKZEKIM]

Can a single one of you Verizon reps answer the questions without a private message? When does the return box come. Many of us would LOVE  that answer. I'm not exchanging my Note 7. I may actually just cancelall Verizon lines due to the terrible options presented to us and the rest of the mishandling of this whole debacle. Answer simply and openly,  is everyone getting a box that needs to send the phone back or not. Does the "upgrade" initiate that? Do those of us not "upgrading" need to call in a request for a box? If you PM me an answer, I will cancel my account on principle.

[mama23dogs]

ZUKZEKIM​

YES!   How hard is it to say, "call Verizon".  I would like to know why Verizon won't let customers return in person to a Verizon store.  And I would like the answer made public so that it helps EVERYONE.

[Xyvis]

MATZIM88 wrote:

I was told to send mine back in the regular box I got my replacement s7 edge in so I did since it had a return label in it so hopefully I'll get the credit I'm due seeing as how I even made sure it was okay with a vzw rep and he's like well since there's a return label go ahead and send it back in that box.

That was a mistake. First off, the Note 7s cannot be shipped through regular means, as of the recall it must be mailed in special boxes which can handle the heat in the event the phone catches fire. The VZW rep should never have told you to do it. With any luck, the phone will go to the warehouse, they'll see what happened and fix the issue with no further action required on your end.

[pherson]

Even if it's made public, people are going to discredit the response or still act like they don't understand it.