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S-Pen does not register inserted
HodgeFoster
Member

I have tried resetting it activating it and nothing works.  Phone is 2 days old.

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Re: S-Pen does not register inserted
bearone21
Leader

have you selected that option in settings/s-pen?

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Re: S-Pen does not register inserted
mama23dogs
Sr. Leader

If settings does not resolve the problem, and other problems come up, please note you have only 14 days to return/exchange.  After 14 days it’s a warranty issue, which may not replace the phone with a new device.

Carrier stores are not repair centers and Samsung pulled its centers out of Best Buy stores.

Re: S-Pen does not register inserted
vzw_customer_support
Customer Support

HodgeFoster,

 

Being able to use your S-Pen regularly is one of the big advantages of the Note9. We certainly want you able to fully enjoy that. We're glad to help. What happens when you try to use the S-Pen? What steps are you taking to reset/activate this?

 

AndrewT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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