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SIMS card never removed and very abnormal data usage
Trickydick1
Member

Why does my note 5 tell me to insert a SIMS card when I've never removed it? The data usage on the phone is way high compared to my avg. monthly use however when I login to my account, the usage is normal. Thanks for any help

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Re: SIMS card never removed and very abnormal data usage
vzw_customer_support
Customer Support

Your support is here! We want to make sure that your device works properly. That message is a concern because it should only go off if the card cannot be read as in the slot. You can remove and reinsert the card. If it continues, we can test the card at a store to make sure that it's not defective. If it is, we can provide a replacement. Have your tried reinderting the sim? How often has it happened?
BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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