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Samsung Galaxy Note 3
DieHeartVerizonFan

This morning my phone did an upgrade. Shortly after a small shadow kinda like a burn started to crawl up the screen…now I can not send any text or receive any. I recently brought the Note 3 and it was working fine until this morning. Can someone help? Or have any ideas?

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Re: Samsung Galaxy Note 3
J7DET
Member

which upgrade did you get???  what we are hearing and waiting for is the new 4.4 kitkat update that is suppose to cure all of our concerns

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Re: Samsung Galaxy Note 3
vzw_customer_support
Customer Support

Hi DieHeartVerizonFan,

We want you able to send and receive text messages. What upgrade (software update?) did you get? A software update shouldn't cause any device damage/screen discoloration. Has the phone been exposed to any water/physical damage? If you're still experiencing problems with text messages, it's good to try turning the phone off and on, and if possible, a full reset http://vz.to/1cYLfR8

ElizabethE_VZW
Follow us on Twitter @VZWSupport

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