Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Samsung Galxy Note 20 Ultra 5g not so much since update
beaverm4
Member

Since the Android 12 update not too long ago (which kudos on getting that out relatively quickly) I haven't been able to get 5g connectivity at all. I'm stuck at 4g. My wife and sons (Samsung Galaxy S20 FE 5gUWs) both get 5g at the same spots. Been within a few miles of here and never get 5g now.

I about positive that isn't by design.

0 Likes
Re: Samsung Galxy Note 20 Ultra 5g not so much since update
vzw_customer_support
Customer Support

Good morning, beaverm4. As a consumer I sincerely understand your concerns about the 5G network connectivity and what is displayed on your screen after the latest software update. Our resources show that many things can change after a software update including how the connectivity to the network is displayed on the screen. Aside from the network displayed on the screen, are you experiencing any specific service issues? If yes, please share specific details of any service issue that you are experiencing and we'll be happy to explore options to resolve. -Antonio

0 Likes