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Samsung galaxy note 3 call silent

Why can I not hear through my phone (samsung Galaxy note 3) when receiving or making calls? I can only hear if I turn the speaker on or have my bluetooth on.

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Re: Samsung galaxy note 3 call silent
Customer Support

This audio issue is a mystery montel! Let's explore options to resolve! First make sure that nothing (lint, etc) is inside your headphone inlet as this may cause some audio issues. If nothing there, please do factory reset to ensure that no system files are corrupted. Keep us posted.

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