Thanks for your response. I did notice this a few minutes later as the name did not change right away. I refreshed the screen a couple of times.
Just one more question. In order to send an e-mail with a response as a heads up, I take it you click on the @ below. Can you please confirm what else needs to be done so I know it worked properly.
Sorry Ann, not sure what your reply is advising. When I click the "a" character in blue, it opens a box - Select a user to mention. Can you just advise what are my last steps after replying to ensure an e-mail is forwarded to the individual you are replying to as a backup.
You can't guarantee that an e-mail will be sent to an individual as a backup. Yes, you can Mention someone as Ann154 said, but unless that individual has their preferences set to receive e-mail notification of Mentions, they won't receive one.
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