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Seems most Samsung devices that are older have been rendered useless after the latest update.... solutions? go to AT
LeftH13
Newbie
‎05-19-2015 01:12 PM

anyone have any answers? know how to rollback without resetting back to factory and losing everything?

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Re: Seems most Samsung devices that are older have been rendered useless after the latest update.... solutions? go to AT
Snn5
Legend
‎05-19-2015 01:28 PM

There's no way to roll back at all.  A factory reset will not roll back the OS version.

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Re: Seems most Samsung devices that are older have been rendered useless after the latest update.... solutions? go to AT
vzw_customer_support
Customer Service Rep
‎05-21-2015 01:25 PM
We're confident we can work together to find you solutions, LeftH13. Many customers have been able to accept the update and are loving the new features. We want you to be one of those customers too! Have you already updated your Note II? What difficulties are you encountering?

JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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