Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Re: Service issues since Lollipop
vzw_customer_support
Customer Support
moleculechef,

I understand how you feel. Being able to use your phone is definitely important. Try uninstalling updates for the Android System Webview http://www.verizonwireless.com/support/knowledge-base-88559/. Retest and keep us posted.

JohnB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes
Re: Service issues since Lollipop
scottthreet_32

hard reset your device 5.0 scrambled your ops also wipe cache while your at it find a pc and repair your ops with  upgrade assistant with vzw a rep should offer a hyperlink

The rest your on your own do all of what I have suggested still broken have them ship off a replacement

Also don't check edit screen capture it will create 2 captures instead of one

0 Likes
Re: Service issues since Lollipop
markusburkey
Member

I'm having the same issue.  Researching led me to this board.  Also, on occasion I'm receiving a "roaming" status in the top left corner.

0 Likes
Re: Service issues since Lollipop
The_Disturbed1

Tried that, and it made no difference at all. Any more ideas?

Re: Service issues since Lollipop
markusburkey
Member

I am still struggling with this. I have 0 signal. I have to reboot if I

want my cellular connectivity to re-negotiate with the network.

On Apr 30, 2015 10:57 AM, "The_Disturbed1" <forums@verizonwireless.com>

Re: Service issues since Lollipop
markusburkey
Member

Turning airplane mode on and back off off is not resolving the issue.

Re: Service issues since Lollipop
Finlennium
Member

Verizon are you going to fix this or what?

Re: Service issues since Lollipop
moleculechef
Member

As you suggested, I uninstalled the updates for the Android System Webview, and my phone was able to reacquire a phone signal without a reboot after a service loss.  Unfortunately it did not help my 4G radio since it wouldn't reacquire a signal until I rebooted.  So although removing the updates seemed to help a little it did not fully resolve the problem.

0 Likes
Re: Service issues since Lollipop
djorgga
Member

I am also having the exact same issue as described by everyone else here. With so my reports this can't be coincidence.

0 Likes
Re: Service issues since Lollipop
vzw_customer_support
Customer Support
The_Disturbed1,

Have reliable service is definitely important, so I understand how frustrating this has been for you. I want to help get your phone the best service possible. I appreciate you trying all the previous suggestions. The next step would be to perform a hard reset http://www.verizonwireless.com/support/knowledge-base-104013/. Test the phone out after the hard reset and keep us posted.

JohnB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes