Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Should I roll back?
Bonitadreama
Member

Seems like everyone's having the same problems... Has anyone rolled back to before KitKat?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Should I roll back?
vzw_customer_support
Customer Support

Bonitadreama We truly apologize for any issues you have experienced since the software update. Most users have found basic troubleshooting to help depending onthe issue. What exact problem has your device encountered? Also, once the software is updated there is not a way to revert to the previous version.

Sheritah_vzw
Follow us on Twitter
@VZWSupport

 

View solution in original post

0 Likes
Re: Should I roll back?
daddyof4
Member

Not yet, but it looks like i have to. This update has sent me BACK to a place before the Note 3. SUB standard!!!!

0 Likes
Re: Should I roll back?
Ann154
Expert
Expert

You can't roll back to the previous version of the OS.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Should I roll back?
vzw_customer_support
Customer Support

Bonitadreama We truly apologize for any issues you have experienced since the software update. Most users have found basic troubleshooting to help depending onthe issue. What exact problem has your device encountered? Also, once the software is updated there is not a way to revert to the previous version.

Sheritah_vzw
Follow us on Twitter
@VZWSupport

 

0 Likes