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Shutting down on it own
SexySatin
Member

My Note 4 reboots itself then fades out and don't come back up unless I take the battery out. This the 2nd phone and this one is a refurbished one.

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Re: Shutting down on it own
vzw_customer_support
Customer Support

SexySatin,

That's certainly concerning to hear your Note 4 is having this issue with rebooting! That wouldn't be very convenient. Let's get the phone working great for you! How often is the phone doing this? Is this the same issue the first Note 4 had? Are there any certain times it happens?

AndrewT_VZW
Follow us on Twitter @VZWSupport

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Re: Shutting down on it own
SexySatin
Member

Yes this has happen with the first Note 4, that's why I had to get another

one, and it happens every single time my phone restarts, the Verizon logo

pops up and the screen gets very dim then starts to fade away. I have to

keep taking out my battery to get some kind of usage.

On Mar 9, 2015 10:55 AM, "Verizon Wireless Customer Support" <

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Re: Shutting down on it own
vzw_customer_support
Customer Support

SexySatin,

That's concerning that this continues to happen with two different phones. That suggests it could be something outside of the phone itself causing it. How often is the phone rebooting itself? Are you able to try the phone in safe mode http://vz.to/1FAi4nG and see if there is any change?

AndrewT_VZW
Follow us on Twitter @VZWSupport

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Re: Shutting down on it own
AtlNote4
Member

Got my Note 4 ten days ago, experienced this yesterday.  NOTHING would work except pulling the battery. Will advise if it persists.

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