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Software update failed.
jaywo_23
Member

Now it says i need to use the repair assistant but that is not working as well.  it gets to 84% but an error pops up.

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Re: Software update failed.
vzw_customer_support
Customer Support

That definitely sounds odd. May we ask what the error says?

KleoL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Software update failed.
jaywo_23
Member

It would say that the update failed and to connect to a computer and use the verizon software repair assistant to fix.  I would go through that but it would reach about 83% and an error would appear.  I am not sure if you need more information than that.

Went to a Verizon store and they were not able to loan the boot menu (by holding vol button and power button).  Basically said phone was dead.

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Re: Software update failed.
vzw_customer_support
Customer Support

jaywo_23, we definitely want you to have a working phone. Let's look more into this. Is the phone turned off? Any physical/liquid damage?

ZangY_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Software update failed.
Eragot6428
Member

Samsung Desk at Best Buy told me that the issue is the new version of Android is too much for the Note 4 to handle... and it essentially burned out the hardware... my phone is restarting almost every 30 mins, lags like crazy and just sucks now.

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Re: Software update failed.
vzw_customer_support
Customer Support

Those symptoms are not good at all. You need a working device and not a device that power cycles every 30 minutes. It's important that we review closer to get things resolved. Please check your inbox for a  message from me.

KatrinaN_VZW

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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