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Text Messages Sent to Me End Up In Email Inbox or Junk Folder

I have a Galaxy Note 20.  From time to time people try to text me and I will not see the text, or respond.  I then will login into and check my personal email only to discover that the texts they sent me are showing up in my email Inbox or Junk email folder.  They show up as EMAILs with an address of 1612******* or This is becoming extremely annoying and it appears to be a Verizon issue.  Although, I cannot find a resolution that works from Verizon on other similar posts. 

All the people sending me texts where this has happened are properly set up in my Contacts and at least one person has an iPhone.  They are not doing anything different to send a text.  There should be no reason why these would show up as emails.  

Please advise and provide a working resolution. 

Re: Text Messages Sent to Me End Up In Email Inbox or Junk Folder
Customer Support

Thank you for brining this to our attention! We would be more than happy to help you resolve this issue. Please send us a PM so, we can get started.