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The metal piece inside my usb port is bent and it cannot be charged. What should I do?
mteverett5
Member

What are my options?  This is a refurbished phone, so is this a manufactured defect.  I just want to know what can I do.  Thank you.

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Re: The metal piece inside my usb port is bent and it cannot be charged.
vzw_customer_support
Customer Support

mteverett5 Having charging issues isn’t desirable. We're here to help. When was the phone delivered to you? Did you received the phone from Asurion?

TrinetteW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: The metal piece inside my usb port is bent and it cannot be charged.
vzw_customer_support
Customer Support

mteverett5 Having charging issues isn’t desirable. We're here to help. When was the phone delivered to you? Did you received the phone from Asurion?

TrinetteW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: The metal piece inside my usb port is bent and it cannot be charged.
mteverett5
Member

Yes, I did.  So, do I need to contact them?

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Re: The metal piece inside my usb port is bent and it cannot be charged.
vzw_customer_support
Customer Support

Absolutely! You can reached them by phone at: 888-881-2622. Also they can be reached: http://spr.ly/6581BjKMH.
TrinetteW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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