Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Today's Update
PATCRO22
Member

I updated my Note 8 this morning and now unable to receive nor make phone calls. It immediately disconnects the calls coming and going. Never had problem before until this new update. Is anyone else having this issue?

Labels (1)
Re: Today's Update
bearone21
Leader

are you using wi-fi calling??

0 Likes
Re: Today's Update
Predator7
Novice

I do have same problem after todays update!!!!!!!!!! I can make a call or send a Text but unable to receive any Phone calls from Landline or any Mobil Phone. All incoming calls go straight to the Voicemail...

0 Likes
Re: Today's Update
kathy65793
Sr. Member

Did you call Samsung about the problem you are having? I would call and let them know about this.

From what I have read on here and other forums a lot of people are having this problem and I do believe

that Samsung is aware of this problem and other problems people are having after this update. If you do call them could you post on here what they told you so others may know what to do that are having the same problem. Thanks

0 Likes
Re: Today's Update
PATCRO22
Member

No.

0 Likes
Re: Today's Update
vzw_customer_support
Customer Support

PATCRO22,

 

It's upsetting that a software update has caused such an issue. We want to get to the bottom of this. Have you attempted any form of restart on the device? What does your signal status indicate? And are text messages or cellular data affected? Please provide us further details.

 

Colin H_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Today's Update
Predator7
Novice

I did restart and turn off more than three times as well as 4G Off/On but didn't help!!!!!!!!!!And Signal status showing 4G,Cellular Data is same as before, only problem is no incoming Phone calls register to the Note 8. All incoming Phone calls are going to the voicemail and recent call are not showing anything!!!!!!!!!!!!

0 Likes
Re: Today's Update
vzw_customer_support
Customer Support

I appreciate you taking the steps that you have so far. I would suggest removing your SIM card and reinsert it to refresh the network connection then test the calls once more. Here is a link with instructions: https://www.verizonwireless.com/support/knowledge-base-214188/

0 Likes
Re: Today's Update
Predator7
Novice

It was not a update!!! Bixby woke me up and told me what I have done in last two weeks!! Why? I didn't ask Bixby???

0 Likes
Re: Today's Update
vzw_customer_support
Customer Support

It’s so critical to have your device working perfectly.  Are you still experiencing problems with incoming calls or any other issues?  Can you tell us more details about what is happening with your Bixby feature?

Sean_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes