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Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Trade In Credit

I traded in my pristine Note 20 Ultra. The promotion was a $1000 credit, the same I could have gotten from my previous carrier AT&T. The credit I received was $220 not $1000. The reason given? They phone carrier was not what was expected. It says the phone carrier is Verizon when I switched from AT&T to Verizon. I'll called later today and hopefully this will be resolved. 

Re: Trade In Credit
Customer Support

Hi there, thank you for reaching out to us today, let's take a closer look into this with you. Please sendus a Private Note.