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Unable to call or message after lollipop update

I recently received the update to lollipop on my note edge.  Immediately after the update texts started failing and outgoing calls automatically hang up after 2 rings.  I have reset the phone back to factory settings, I have reset the messenger app 2 times, and I am still having the issue.  Anyone have any suggestions?

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Re: Unable to call or message after lollipop update
Customer Support


I never like hearing that any phones are having issues. Especially after an update that are meant to enhance phones. I appreciate the steps that you have tried so far to get this resolved. Do you notice that all calls drop, or with certain numbers only? Same with text messages, is it with all contacts or only certain ones?

ErinW_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!