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Unable to read SIM card after latest update
ChrisFurman
Member

I downloaded the most recent android update on my Samsung Galaxy Note 4 on 12/10.  Since that update, i've gotten the message "Unable to read the SIM card.  Please restart your phone to read the card" a half-dozen times.  The timing between the messages is sparatic (one time it was a few hours between messages, another time a full day, then 12 hours the third time, etc...).

Is anyone else experiencing this issue?  Is there a simple fix to this (such as just getting a new SIM card from Verizon)?  I'd like to think that the update wasn't the culprit of this, but I've had my Note 4 since the initial release, and it's only started happening since the last update.

Any help would be greatly appreciated.  Thanks!

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Re: Unable to read SIM card after latest update
vzw_customer_support
Customer Support

Updates are meant to improve your device ChrisFurman. I am sorry to learn of the difficulites you are having after your phone update. Have you tried removing the SIM card from the device and reinserting? http://vz.to/1ACoOym Please keep us updated.

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: Unable to read SIM card after latest update
awig354427
Member

I'm having the same "Unable to read the SIM card" issue. My phone is less than two months old, the unable to read SIM card issue started about a week after I purchased the phone. That was followed by a host of erratic, sporadic issues to the phone becomes unusable and the only way to temporarily fix it is to remove the battery for a few seconds.  I've gone through the factory reset with Verizon reps where I purchased the phone from as well as with a Verizon online Chat representative. In a nutshell, I got a ticket to send the phone back to Samsung in Plano, Texas to get the phone fixed, I am going to do that today because this problem is ridiculous.

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Re: Unable to read SIM card after latest update
vzw_customer_support
Customer Support

Updates are meant to improve your device ChrisFurman. I am sorry to learn of the difficulites you are having after your phone update. Have you tried removing the SIM card from the device and reinserting? http://vz.to/1ACoOym Please keep us updated.

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: Unable to read SIM card after latest update
ChrisFurman
Member

I haven't tried yet to remove the SIM card.  I was hoping to see if there was some sort of pattern as to when the message would pop up (i.e. if a certain app was open, after a lot of heavy usage, etc...)  However, there's been no rhyme or reason as to when it happens.

I just removed the SIM card and reinserted, so I'll keep you posted on whether or not I receive the message again.  Thanks for your help!

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