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Unable to share pictures from gallery after update?
Tanyale
Member

Since the last update I can no longer share/send pictures from my gallery...if I'm in my gallery and hit the share button, a message that says "UNFORTUNATELY GALLERY HAS STOPPED" and then it closes. Before the update I had no problems...if I go into emails, Facebook, etc i can attach pictures without fail but this is very inconvenient. Is there a fix for this problem? Please help...

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Re: Unable to share pictures from gallery after update?
vzw_customer_support
Customer Support

Being able to send pictures from your phone is important Tanyale. Allow us to help get you back up and running. I was able to verify there are no reported issues with sending pictures after the software update. Can you try resetting your network by removing/reinserting your SIM card. To learn how to do this click, http://vz.to/1dfc5Zl


Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: Unable to share pictures from gallery after update?
Tanyale
Member

I removed the sim card & then reinserted it.. But after powering the phone back on, it still does the same thing.. I will attach a screens hot of the message it gives me as soon as I hit the share button. 

Sent from my Verizon Wireless 4G LTE Smartphone

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Re: Unable to share pictures from gallery after update?
vzw_customer_support
Customer Support

Thanks for keeping us posted Tanyale! The next step would be to complete a full reset on the device. To review this process please visit http://vz.to/19daE8V. Once this is completed please keep us posted if issues remain, thanks!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

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