Stephen_Nelson, we certainly want you to have great options during this whole experience with your recent phone purchase. Our customers are able to return their Note 7 phones to any of our corporate store locations. Was there no other phone you wanted to upgrade to at this time? Have you visited a store location to return/exchange your phone already? http://vz.to/1NI4DWL
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Pls don't ever mention about Corporate Store again, so many People went to the Corporate Store for exchange/return their Note 7 but refused or denied!!!!!!!!